Crucial Accountability by Patterson, Grenny, Maxfield, McMillan, and Switzler

• This book breaks down how accountability issues tend to develop.
• Problems with accountability tend to be either based in a lack of motivation or incapability to perform the task.
• The authors pattern out conversations and break them down to provide practical guidance.
• The book also addresses when accountability issues should be addressed.  They also differentiate between accountability conversations and nagging.
• Overall, this is a guide to navigating touch interpersonal conversations about accountability.